Metro South Health Strategy and Planning recently invited consumer advisors, staff and external partners for feedback on a draft package of our ‘Partnering Together’ strategies, made up of the Person-Centred Commitment, the Person-Centred Care Strategy, the Clinician Engagement Strategy and the Consumer and Community Engagement Strategy.
Opportunities to share your thoughts and feedback were sought via an online survey.
Overall the documents were easy to understand but there is room for improvement. You said:
Person-Centred Commitment & Person-Centred Care Strategy
Note feedback is combined below, as was applicable to both strategies overall.
Clinician Engagement Strategy &
Consumer and Community Engagement Strategy
Note feedback is combined below, as was applicable to both strategies overall.
Clarifications
We confirm the ICARE2 values are endorsed by our executives, with artwork being developed for future roll out. As this stage, Metro South Health are not looking to make adjustments to these.
What's to Come?
Once the draft content from these strategies have received executive endorsement, we will develop the following, for each:
The dates for launch are under review in consideration of the impact of COVID-19 and timing of executive endorsement.
For more information – please contact Matthew McCabe, Principal Engagement Officer, Partnerships and Strategic Initiatives, Metro South Health Strategy and Planning via email at: metro_south_engagement@health.qld.gov.au
Metro South Health Strategy and Planning recently asked for your feedback on Clinician Engagement. Opportunities to share your thoughts, insights and experience were sought via an online survey, workshops and interviews.
We could be doing better and there is room for improvement. You said:
About the ‘strategy’ document
Your ‘engagement’ expectations
Support we can offer to reduce engagement challenges
About future engagement process improvements recommendations
Your feedback will be incorporated into the new Clinician Engagement Strategy, a detailed Action Plan, as well as supporting resources and tools to more effectively encourage your engagement and participation in the future with Metro South Health, and each other, about health services planning.
What’s to come?
Metro South Health Strategy and Planning will develop a new draft Clinician Engagement Strategy, a detailed Action Plan and supporting resources based on your feedback and contemporary evidence-based literature.
You will continue to be involved in conversations about our progress over the coming period, prior to the launch of the new Clinician Engagement Strategy. The dates are currently under review in consideration of the resources and impact of COVID-19.
For more information – please contact Matthew McCabe, Principal Engagement Officer, Partnerships and Strategic Initiatives, Metro South Health Strategy and Planning via email at: metro_south_engagement@health.qld.gov.au
Metro South Health Strategy and Planning recently asked for your feedback about a draft of the Metro South Health People Charter.
The People Charter outlines our commitment to improve healthcare together – with our workforce, consumers, carers, the community and our partners. It also connects our new ‘Improving Healthcare Together’ strategies, that will be released by end of 2020.
You said you generally agreed the document was easy to understand, however you suggested the following changes to the draft People Charter. You said:
Your feedback will be incorporated into a revised draft People Charter that will be prepared for Executive review and feedback.
What’s to come?
Metro South Health Strategy and Planning will develop a revised People Charter with supporting artwork and seek executive endorsement.
The date for a proposed launch is currently under review in consideration of resources and impact of COVID-10.
For more information - Contact Matthew McCabe, Principal Engagement Officer, Partnerships and Strategic Initiatives, Metro South Health Strategy and Planning via email at: metro_south_engagement@health.qld.gov.au
The Metro South Health Board recently asked you as a consumer, carer, staff member or partner for feedback on the draft Metro South Health Strategic Plan 2019-2023. The plan describes how we will tackle the challenges we expect to face over the next four years.
You told us that changes to the draft Metro South Health Strategic Plan 2019-2023 were needed. You said:
You also said that actioning the final plan is key to its success.
Your feedback informed the final Metro South Health Strategic Plan 2019-2023. The plan document and a video that explains the plan are now available.
The Metro South Organisational Service Planning Team is working with Metro South Health Executives to turn the plan strategies into actions.
What’s to come?
The Metro South Health Board will regularly check our progress against the plan. Consumers and carers, staff members and our partners will continue to be involved in conversations about our progress.
Need more information?
Contact Tamara Baker, Snr Director, Project and Change Management Office (Metro South Health) via email at: tamara.baker@health.qld.gov.au
Metro South Health is committed to delivering the best possible services within the catchment it serves and values your input. The purpose of public enagement via the MSH Consultation Hub was to seek feedback on the DRAFT Metro South Health Maternity and Neonatal Health Service Plan to ensure that our health services meet the current and future needs of our population.
28 respondents provided feedback via the online consultation hub, while written feedback via email was received by a further 5 respondents. Overall, the responses to the health service plan were positive with over 60% agreeing that the strategies and actions match the needs of pregnant women in Metro South.
25% of online respondents disagreed with this statement. Negative responses centred on the need to raise the priority of facility upgrades, some issues not being discussed extensively enough in the plan, the need for resourcing to implement actions, the need for clarification of certain statements and additional data and a perception that the plan was not broad enough in addressing specific needs of certain population groups and certain facilities within Metro South.
Summary of the key themes emerging from the public consultation that have resulted in amendments to the health service plan: