We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

The Metro South Health Board recently asked you as a consumer, carer, staff member or partner for feedback on the draft Metro South Health Strategic Plan 2019-2023. The plan describes how we will tackle the challenges we expect to face over the next four years.

You Said

You told us that changes to the draft Metro South Health Strategic Plan 2019-2023 were needed. You said:

  • you support the four strategic objectives: Person-centred care, Connecting care, Quality care and Sustainable care, with some changes to the definitions
  • use language that is understood by everyone
  • you like the 2-page plan but suggested support materials will help action the plan
  • better describe the future vision
  • focus more on our amazing workforce and our organisational culture
  • better match success measures to the strategies
  • certain strategies need fine-tuning.

You also said that actioning the final plan is key to its success.

We Did

Your feedback informed the final Metro South Health Strategic Plan 2019-2023. The plan document and a video that explains the plan are now available.

The Metro South Organisational Service Planning Team is working with Metro South Health Executives to turn the plan strategies into actions.

What’s to come?

The Metro South Health Board will regularly check our progress against the plan. Consumers and carers, staff members and our partners will continue to be involved in conversations about our progress.

Need more information?

Contact Tamara Baker, Snr Director, Project and Change Management Office (Metro South Health) via email at: tamara.baker@health.qld.gov.au

We Asked

Metro South Health is committed to delivering the best possible services within the catchment it serves and values your input.  The purpose of public enagement via the MSH Consultation Hub was to seek feedback on the DRAFT Metro South Health Maternity and Neonatal Health Service Plan to ensure that our health services meet the current and future needs of our population.

You Said

28 respondents provided feedback via the online consultation hub, while written feedback via email was received by a further 5 respondents. Overall, the responses to the health service plan were positive with over 60% agreeing that the strategies and actions match the needs of pregnant women in Metro South.

25% of online respondents disagreed with this statement. Negative responses centred on the need to raise the priority of facility upgrades, some issues not being discussed extensively enough in the plan, the need for resourcing to implement actions, the need for clarification of certain statements and additional data and a perception that the plan was not broad enough in addressing specific needs of certain population groups and certain facilities within Metro South.

We Did

Summary of the key themes emerging from the public consultation that have resulted in amendments to the health service plan:

  • Additional content was added on perinatal mental health prevalence, MSH Oral Health services and culturally diverse residents of MSH
  • Clarification throughout the document of the use of terms such as: evidence-based, patient vs woman-centred, continuity of care/carer, migrant/refugee vs CALD
  • Additional statistics on vaginal vs caesarean deliveries and health outcomes
  • Inclusion of broader range of service partners, e.g. now includes Children’s Health Queensland
  • General editing, proofing and restructuring of content