New Policy - Office of the Health Ombudsman Complaints Management

Overview

On 1 July 2014, the Office of the Health Ombudsman commenced as Queensland's independent health complaints agency, replacing the Health Quality and Complaints Commission and assuming certain functions previously performed by the Australian Health Practitioner Regulation Agency.

As part of the changes, all health service complaints are now managed by the Office of the Health Ombudsman, with defined timeframes placed on all affected parties to ensure matters are resolved as quickly as possible.

Metro South Health's new Office of the Health Ombudsman Complaints Management Policy outlines the requirements and guiding principles to respond to Office of the Health Ombudsman requests for information and formal notices. 

The corresponding procedure outlines the steps to be taken by Metro South Health to meet the Office of the Health Ombudsman requirements for a 14 day time frame in responding to requests for information and formal notices.

As part of the consultation process, you are invited to provide your feedback on the draft policy and procedures.

What happens next

Following the consultation period, all feedback will be considered and amendments will be made to the Office of the Health Ombudsman Complaints Management Policy and Procedure as appropriate.  Once endorsed, both the policy and procedure will be made availabe on the Metro South Health Policies and Procedures intranet page.