Addiction and Mental Health Services - Draft Strategic Plan and Clinical Service Plans

Closed 17 Jan 2014

Opened 20 Nov 2013

Feedback Updated 30 Jan 2014

We Asked

For your views on the draft Strategic Plan and Clinical Service Plans, in particular; • How the strategic plan and clinical service plans work together • The services, therapies and partnerships the plans are based on • The priorities the strategic plan will focus on • How the plans will facilitate improved access to services.

You Said

The content of the Strategic Plan and Clinical Service Plans seemed sound, and you had a number of ideas that could be added to some of the documents. The documents were long and difficult to read, with too many technical words and not written in plain language. You were concerned with the name of our Academic Clinical Units. You wanted a Strategic Plan and Clinical Service Plans that more clearly outlined access to services, outcomes for consumers and how consumers move between our teams. You had some doubts about how the Strategic Plan and Clinical Service Plans would be perceived and how effective they would be.

We Did

We retained most of the key concepts, models and strategies of the Strategic Plan and Clinical Services Plans and added some of the important ideas we received. We retained the name of our Academic Clinical Units as this demonstrates the academic investment we have in our services to develop and evaluate our clinical services which leads to better services and outcomes for consumers, their carers and the community. We have developed summary documents for each Clinical Service Plan to ensure the key information about each Academic Clinical Unit can be readily accessed. We have more specifically outlined the focus on health outcomes in the Strategic Plan. As the Strategic Plan and Clinical Service Plans set the direction of our services, we will develop detailed and comprehensive operational plans to implement the Strategic Plan and Clinical Service Plans that target a broad range of actions to move our services to where they need to be. This will include detailing how consumers move between our Academic Clinical Units in a consistent manner across our services.


Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses throughout the Metro South Hospital and Health Service.

Our services embrace a forward looking, progressive approach and seek to work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted. A requirement of the new Strategic Plan and Clinical Service Plans is more active engagement with the community to support each person’s recovery journey.

Our vision is to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

Why We Are Consulting

Metro South Addiction and Mental Health Services have changed the way consumers receive care for mental illness and alcohol and drug problems through the establishment of ten Academic Clinical Units.

Each Academic Clinical Unit has become a speciality service that provides treatments and programs to consumers based on their individual assessment by our qualified clinical staff.

Clinical Service Plans have been developed for each Academic Clinical Units to reflect the priorities of our services into the future.

The Clinical Service Plans will provide our consumers, carers, families and community members an opportunity to understand what services we provide and how to access our services in an open and transparent way.

We are commencing consultation with the community to provide information and gather feedback on the way Addiction and Mental Health Services will provide services across Metro South.

Input from consumers, carers, the community, GPs and other service providers will be combined with feedback sourced from staff and detailed demographic analysis to ensure our services meet the current and future mental health needs of the community.



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