Privacy Policy

We (Metro South Health) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • Metro South Health is the data controller.
  • Delib is the data processor.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of Metro South Health.

Metro South Health is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

To protect your privacy Metro South Health staff follow 9 privacy principles.  The principles deal with how we collect and handle your personal information.  They are set out in the Information Privacy Act 2009.

How is this website monitored?

When you look at this web site, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes only -

the user's server address
the user's top level domain name (for example .gov)
the date and time of visit to the site
the pages accessed and documents downloaded
the previous site visited
the type of browser used

Taking Part in Queensland Health Surveys

At times you may be asked if you wish to complete survey questionnaires that appear on our site; for example, on topical public health issues such as smoking. Taking part in these surveys is entirely voluntary, and many surveys are able to be completed anonymously.

If you do agree to participate in a survey, you will be asked to review and accept certain additional terms and conditions relating to the use of any personal information you provide. This does NOT include identifiable information.

E-mail and Feedback Information

This is a Queensland Government website. E-mail correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. E-mail messages may however be monitored by our website support staff for system trouble shooting and maintenance purposes.

Although every effort will be made, Metro South Health does not guarantee to reply to e-mail correspondence. Where appropriate, e-mails sent to this site may be forwarded internally to other Metro South Health officers for direct response.

How do I go about obtaining access to information held about me by Metro South Health?

Metro South Health supports your right to see what personal information, including health information, is held about you.

Access to your health information is usually provided simply through our ‘Health Information: Disclosure and Access Policy’. Requests for access to your health records must be in writing and should be directed to the office of the medical superintendent of the public hospital you have attended, or the manager of the community health service you have attended. Documentary evidence of identity should also be supplied with your request (for example, a certified copy of a driver’s licence or birth certificate). A contact list of Queensland Health hospitals and facilities is available on our website.

You also have the right to request access to information about you under the Information Privacy and/or Right to Information Acts.  If there is something in the information that is incorrect, or which you do not agree with, you can request that it be amended.

If you wish to make an access application you should send your application to the delegated decision-maker for the health service district where you have been treated. A list of decision-makers with their contact details is available on our website.

The Legal Unit for Queensland Health is also available to provide advice to people seeking assistance in making applications. Phone queries should be directed to (07) 3234 1735, or the Unit can be contacted via email at: RTI-Privacy@health.qld.gov.au

Where can I find out more information about Metro South Health’s privacy and security policies?

Further information on our privacy obligations is available on our Right to Information and Information Privacy Website at: http://www.health.qld.gov.au/foi/rti.asp