People Charter

Closed 23 Mar 2020

Opened 10 Mar 2020

Feedback updated 27 Apr 2020

We asked

Metro South Health Strategy and Planning recently asked for your feedback about a draft of the Metro South Health People Charter.

The People Charter outlines our commitment to improve healthcare together – with our workforce, consumers, carers, the community and our partners. It also connects our new ‘Improving Healthcare Together’ strategies, that will be released by end of 2020.

You said

You said you generally agreed the document was easy to understand, however you suggested the following changes to the draft People Charter. You said:

  • Use language that is understood by everyone and remove jargon.
  • Ensure the document is accessible for people that speak other languages, including translations being available.
  • Remove the complex Metro South Health integrated planning framework diagram.
  • Expressly state the purpose of the document.
  • Rename the document to remove the word “charter”.

We did

Your feedback will be incorporated into a revised draft People Charter that will be prepared for Executive review and feedback.

What’s to come?

Metro South Health Strategy and Planning will develop a revised People Charter with supporting artwork and seek executive endorsement.   

The date for a proposed launch is currently under review in consideration of resources and impact of COVID-10.

For more information - Contact Matthew McCabe, Principal Engagement Officer, Partnerships and Strategic Initiatives, Metro South Health Strategy and Planning via email at:


At Metro South Health, we are committed to improving healthcare together, through partnerships with our people, consumers and community to deliver person centred, connected and sustainable care, now and into the future.

As part of this commitment we are developing a People Charter.

The People Charter outlines our promise to all our key stakeholders that we will reach out, listen and respond, and we will challenge ourselves to think differently.  We will live by our values* everyday, by applying the Planetree five drivers of excellence in person centred care – as integrated through our three people strategies. These being:

  • Consumer and Community Engagement Strategy
  • Clinician Engagement Strategy
  • Future Workforce Strategy

*Noted Metro South Health values are in development as part of a separate project and will be included upon their finalisation.

Why your views matter

We invite your feedback on our draft People Charter.

We will collate your feedback and use it to refine the People Charter prior to it being published.

The feedback survey questions will take approximately 10-15 minutes to complete, but possibly longer if you wish to provide more detailed feedback (note - you don't need to complete all questions to submit the survey and provide your feedback).

The draft People Charter is available to download via the attached link below under Related Documents.

Click on "Online Survey" to start.

Should you have any queries, please don't hesitate to contact us at


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