Patient Experience Survey - BIRS Concussion Clinic - Post Clinic

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Closes 30 Nov 2023

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Experience & Satisfaction

1. Q1. Overall, how would you rate the services that you received from the Brain Injury Rehabilitation Service?
2. Q2. How satisfied were you with the length of time from your injury to your first appointment with our service?
3. Q3. How satisfied were you with the length of time from referral to your first appointment with our service?
4. Q4 How satisfied were you with the first telehealth appointment prior to your face-to-face appointments?
5. Q5. How satisfied were you with the initial appointment processes when you came to see medical, neuropsychology & physiotherapy?
6. Q6. How satisfied were you with the education you received about your injury & symptoms?
7. Q7. How satisfied were you with the level of support with returning to usual activities (e.g., leisure, work, study, household tasks)?
8. Q8. How satisfied were you with your progress towards things you chose to work on (e.g., learning strategies to manage fatigue, memory or emotions)?
9. Q9. How satisfied were you with the level of involvement and education provided to your family during?
10. Q10. How satisfied were you with the discharge processes (e.g., letter back to GP, awareness of avenues of support)?
11. Q11 What did you find most valuable or what did we do well that we should continue to do?
12. Q12 Is there anything you did not like, or you think could be changed or improved?
13. Q13. Do you have any additional comments or is there anything else you would like to tell us about your experience?