Have your say! Draft Metro South Health Consumer, Carer and Community Engagement Strategy 2020-2023

Closed 31 Oct 2019

Opened 16 Oct 2019


Metro South Health is committed to engaging and partnering with our patients, families, consumers, carers, community and workforce to deliver person-centred, quality, connected and sustainable care, now and into the future.

As part of this commitment we are currently developing our new Metro South Health Consumer, Carer and Community Engagement Strategy 2020-2023.

Why we are consulting

Metro South Health invites your feedback on our draft Consumer, Carer and Community Engagement Strategy 2020-2023

The draft Metro South Health Consumer, Carer and Community Engagement Strategy 2020-2023 is available to download via the link at the end of this page.

Feedback is sought on the clarity, presentation and practicality of the Strategy and goals. We will use your feedback to refine the Strategy.

The feedback questions will take approximately 10-15 minutes to complete, but possibly longer if you wish to provide detailed feddback (Note - you don't need to complete all questions to submit the survey).

Scroll down and click on "Online Survey" to start.

You may find the following defintions useful. These defintions are also included in the Strategy document. 

Consumer, Carer and Community Engagement Strategy – A strategy that all Queensland Hospital and Health Services develop and publish to promote consultation, engagement and partnering with health consumers, carers and members of the community about service planning, design, delivery, measurement, evaluation of health care services.

Consumer – People who use, or are potential users/patients, of health services and includes family, carers, and care partners. 

Carer – Individuals who provide unpaid ongoing care or assistance to another person who, because of disability, frailty, chronic illness or pain requires assistance with everyday tasks.

Community – A group or organisation with a common interest. Communities may connect through a ‘community of place’ such as neighbourhood, district or region; a ‘community of interest’ such as patients, health conditions, industry sector, or professional group; or be a community that shares cultural backgrounds, religions or languages.  

Consumer and community partnering – An ethos and practice of consulting, engaging and collaborating with consumers and community for health services improvement in patient-care and for the planning, design, delivery, measurement and evaluation of person-centred health care services. 


  • All Areas


  • Consumers


  • Person-Centred Care