Acute Physiotherapy Referrer Satisfaction Survey 2021

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Closes 28 Feb 2021

Introduction

1. Were you satisfied that your referral to physiotherapy was actioned in a timely manner?
(Required)
2. Were you satisfied with the overall outcome of the physiotherapy service (including documentation / consultation re: progress / outcomes & plan for follow up / discharge)?
(Required)
3. Are you aware that patients flagged to physiotherapy on PFM or MPTL that lack a formal referral (face to face or telephone) may not be reviewed by physiotherapy? (as this does not constitute a referral as per the 'Referring Logan Hospital Inpatients to Physiotherapy' work unit instruction [LBH4741]).
4. To appropriately manage workload, physiotherapy is unable to "screen" patients to determine their current level of mobility. Are you aware that patients require an identified acute decline in their mobility to be appropriate for a physiotherapy review?
5. Are you aware that the ONLY referrals that will be actioned by the weekend physiotherapy service are: 1. Chest physiotherapy with evidence of retained secretions, 2. Mobility to facilitate imminent discharge, and 3. Physiotherapy as the only intervention that will impact on length of stay?
6. Are you aware that only medical officers can refer to the weekend service for chest physiotherapy?
7. Are you aware that a registrar or consultant is required to refer to the emergency on-call physiotherapy service (located off site after 4.30pm) and that contact is made through switch?
8. Are you satisfied that there is enough education regarding how to refer to physiotherapy and the role of physiotherapists on the acute inpatient wards?
(Required)
9. Please provide any further comments that you wish to add regarding the referral process for the acute physiotherapy service.