Barriers to accessing community rehabilitation

Closed 21 Mar 2014

Opened 24 Feb 2014

Feedback Updated 3 Feb 2015

We Asked

We asked you to identify issues preventing or delaying patients from accessing community-based rehabilitation services.

You Said

We received 78 responses to the consultation. You identified the following areas for improvement: • Confusion regarding available services and eligibility criteria. • Referral process • Communication between hospital and community-based services • Service gaps and limitations – geographic service inconsistencies, medical governance, limited access to sub-acute beds • Inconsistent availability and integration of information systems to support service delivery.

We Did

We used your feedback to develop eight key recommendations for consideration by the Community-based Rehabilitation Redesign Project Steering Committee.


Improving access to, and integration of, community-based rehabilitation services is a key priority for the Aged Care & Rehabilitation Stream. 

Metro South Health provides community-based rehabilitation via the Community Adult Rehabilitation Service (CARS) and Transition Care Program (TCP).

CARS and TCP are instrumental in supporting the flow of patients out of the hospital setting once their acute phase of care is over.  However, the services are not currently utilised to their full potential by MSH hospitals.

The Community-based Rehabilitation Redesign project is being undertaken to identify the barriers to patients accessing these services, and propose solutions to overcome them.

Why We Are Consulting

Clinicians involved in treating, referring, assessing, discharging, and receiving patients who can benefit from community-based rehabilitation services are best placed to identify issues preventing or delaying patients from accessing the appropriate services.

Information obtained from this consultation will provide a comprehensive picture of what works well and what doesn’t work so well.  This will support development of MSH-wide solutions to the barriers identified.



  • All Clinical Staff


  • Healthcare