Have Your Say - Patient Directed Visiting Policy

Closed 7 Sep 2017

Opened 14 Jul 2017


Metro South Health is committed to person-centred care and is striving to achieve Planetree recognition. Metro South Health recognises the importance of family in providing comfort, healing and recovery to people receiving care.

Patient-directed visiting hours is a key element in person and family-centred care principles.

Patient directed visiting hours eliminates restrictive visiting hours and allows for visiting based on patient preference balanced with safe clinical care.

The feedback from the Planetree site visits held in March 2017 reported inconsistent approaches across Metro South Health and staff reported that they felt restricted by the current visiting hours and felt they were 'breaking the rules' if they allowed visitors outside of the standard visiting hours.

A Metro South Health Policy has been drafted based on current literature and other existing Planetree affiliate hospital policies in consultation with initial consumer and staff feedback.

Each facility will develop a local procedure which will detail how the policy will be implemented locally.


  • All Areas


  • All Staff


  • Person-Centred Care