Consumer & Community Engagement Strategy 2012-2015

Closed 30 Nov 2012

Opened 1 Oct 2012

Feedback Updated 20 Mar 2013

We Asked

For your feedback on the draft Strategy.

You Said

The document was too long and bureaucratic for the general public; There were spelling and punctuation errors and language used wasn’t always consistent; We needed a stronger focus on engaging with those communities who don’t usually access health services; We need to consider different ways of engaging with consumers and communities The document demonstrated a strong commitment to consumer and community engagement by Metro South Health; and You appreciated the opportunity to provide feedback.

We Did

We developed a snapshot of the Strategy and corrected spelling and punctuation errors; We included specific actions to ensure consumers/ communities who don’t usually access health services are engaged ie we have engaged with consumer and Peak Bodies , developed multicultural and Aboriginal and Torres Strait Islander Engagement Plans (in progress); We developed a Community of Interest; We have implemented an online engagement tool; and We implemented an online engagement mechanism (Citizen Space) to complement more traditional methods of engaging.

Results Updated 20 Mar 2013

The consultation process to develop the Strategy had a threefold purpose: informing, engaging and learning. The aim was to:

  • Inform consumers, community and Metro South Health staff of the Strategy
  • Understand key issues in relation to consumer and community engagement
  • Engage high level executives, the community and consumers in the process
  • Explore methods of consumer and community engagement which may be applied within Metro South Health.

In recognition that consumers and the community in our catchment are often over consulted, we used a variety of methods to develop the Strategy. In particular we:

  • Incorporated existing models of practice. We have sourced information from, Health Consumers Queensland and the International Association of Public Participation (IAP2)
  • Collated feedback from previous consultation, planning and engagement activities
  • Gathered feedback from our consumers and communities through existing mechanisms.

A snowball sampling method was applied to identify potential participants. Consumers were identified through current research undertaken by Griffith University in partnership with Metro South Health regarding the use of Citizen Juries, previous members of the Metro South Health Community Councils, consumers currently employed by Metro South and members of the community identified by staff and/or other stakeholders. Using this sampling process, the total number of possible stakeholders was 60, of which 46 provided a response within the allocated timeframe.


The Final Report of the National Health and Hospitals Reform Commission identified a need for long term national health reform in Australia to ensure all states and territories were able to provide sustainable, high quality health care. One of the aims of these health reforms has been to strengthen the engagement of clinicians, consumers and the community at the local level.

The Metro South Health Consumer and Community Engagement Strategy 2012-2015 (the Strategy) has been developed in accordance with Section 40 of the Hospital and Health Boards Act 2011, to promote consultation with consumers and the community to ensure services at Metro South Health are consumer and community driven.

Why We Are Consulting

Metro South Health is committed to engaging with consumers and the community in a respectful and purposeful way and recognises the importance of engaging consumers and the community in the development of strategic documents and activities.  As such, Metro South Health sought feedback from consumers and community stakeholders to ensure an inclusive approach to the development of the Strategy. Secondly all hospital and health services have requirements under the National Safety and Quality Standards to partner with consumers and communities.



  • Young People
  • Older People
  • Carers
  • Families
  • Community of Interest
  • CALD Community Organisations
  • ATSI Organisations
  • Non-Government Organisations
  • Education & Training Organisations
  • Aboriginal & Torres Strait Islander
  • Lesbian, Gay, Bisexual & Transgender
  • People with a disability
  • Refugee
  • Cultural & Linguistically Diverse
  • People experiencing homelessness
  • General Practitioners
  • Allied Health Professionals
  • Nurses
  • Medical Specialists
  • All Staff
  • Medical Staff
  • Nursing Staff
  • Allied Health Staff
  • All Clinical Staff
  • Administration Staff


  • Healthcare