Consumer & Community Engagement Strategy 2016-2019

Closed 22 Sep 2015

Opened 20 Aug 2015

Feedback Updated 9 Jun 2016

We Asked

In September 2015, Metro South Health held a consumer and community forum to  gather input for our Consumer and Community Engagement Strategy 2016-2019. At the forum we asked delegates:

  • When they had experienced good engagement
  • What good engagement looks like
  • What were the key success factors for effective engagement and how these ideas could be included in the strategy

You Said

Success factors for effective engagement

  • The importance of effective two way communication
  • Trust and respect
  • Non-judgemental
  • No assumptions / pre-conceptions
  • Genuine attitude and interest in the client
  • Shared purpose – working towards the same goals
  • Learning from each other
  • Acknowledging the expertise of consumers, carers etc
  • Value of different perspectives
  • Capacity building
  • Both Metro South Health and consumers
  • Respecting different cultures and traditions
  • Understanding regions demographics
  • Cultural competency
  • Building partnership
  • Motivation and commitment to engage
  • Acknowledging and embracing Diversity

We Did

Following the forum the Metro Soutrgh Health team prepared a draft strategy incorporating the consumer and community input. The draft strategy was distributed to the forum attendeees and the Metro South Health community of interest for validation.

Consumer and community feedback on the draft strategy were incorporated where appropriate. The Metro South Health Board approved the final strategy in December 2015. 


Have your say on the new Metro South Health Consumer and Community Engagement Strategy 2016-2019.

You're invited to register your interest in attending a FREE half day consumer and community forum to help us develop our new Consumer and Community Engagement Strategy.


29 September 2015


8.30am to 2.00pm


Brisbane Technology Park

Conference and Exhibition Centre

1 Clunies Ross Court 

Eight Mile Plains Qld 4113

By attending a workshop and providing us with your email details, we will forward you regular health service and engagement updates (including details of future workshops). You can unsubscribe from these updates at any time.


  • All Areas


  • Young People
  • Older People
  • Carers
  • Families
  • General Public
  • Patients
  • Visitors
  • Community of Interest
  • CALD Community Organisations
  • ATSI Organisations
  • Non-Government Organisations
  • Education & Training Organisations
  • Aboriginal & Torres Strait Islander
  • Lesbian, Gay, Bisexual & Transgender
  • People with a disability
  • Refugee
  • Cultural & Linguistically Diverse
  • People experiencing homelessness
  • General Practitioners
  • Allied Health Professionals
  • Nurses
  • Medical Specialists
  • Clinical Stream Leads
  • Clinical Substream Leads
  • All Staff
  • Medical Staff
  • Nursing Staff
  • Allied Health Staff
  • All Clinical Staff
  • Administration Staff
  • Logan Hospital Staff
  • Team staff
  • Metro South Addiction and Mental Health Service Staff
  • Theatre Nurses


  • Women's Health
  • Children's Health
  • Men's Health
  • Aboriginal Health
  • Torres Strait Islander Health
  • Mental Health
  • Multicultural Health
  • Oral Health
  • Homelessness
  • Healthcare
  • Person-Centred Care
  • Disability and Health
  • Beaudesert Hospital
  • Redland Hospital
  • Logan Hospital
  • Princess Alexandra Hospital
  • QEII Jubilee Hospital