Welcome to the Metro South Health Consultation Hub

Metro South Health values your ideas and opinions. The Consultation Hub is a place where everyone in our Metro South Health community (patients, consumers, community groups, staff) can get involved in decisions about our health business.  Uses include

  • To gather ideas to help solve a problem
  • To seek feedback on plans that are in draft form
  • To invite people to complete a survey to find out what they think about a topic
  • To ask people to review patient information brochures

Consultations can be open to the public or only available to a selected group of people. The Consultation Hub software collects and organises responses ready for easy analysis and timely reporting of results.

Choose how you’d like to get involved right now

  • Choose an open consultation that interests you and submit a response
  • Read the results of some of our closed consultations
  • Find events that you can come along to and meet others in the Metro South Community
  • Join our community and receive our regular newsletter

Recent consultations are displayed below. You can also search for consultations by keyword, postcode, interest...

Open Consultations

  • Wearable Devices Patient Survey June 2020

    Consumer Feedback Wearable Technology A wearable device is worn on the human body, also known as “Wearable Gadgets” or simply “Wearables.” Wearables you may be familiar with include Smart watches (Apple watch) and Fitbits. More

    Closes 30 June 2020

  • 2020 - Emergency Physiotherapy Practitioner - Staff Experience & Satisfaction Survey - Redland Hospital

    You are invited to take part in a survey about the Emergency Physiotherapy Practitioner (EPP) Model of Care. This survey is part of an evaluation of Physiotherapists working as primary contact clinicians who manage Triage Category 3, 4 or 5 musculoskeletal injuries that present to the... More

    Closes 30 June 2020

  • Eating & Drinking Decisions for Quality of Life - Stakeholder Engagement (SP)

    With support from the Clinical Excellence Division the ‘Care at the end of life’ SEED Funding Program – coordinated by the Speech Pathology Department at Logan Hospital has initiated a project to determine current practices and areas for improvement with regards to supporting patients... More

    Closes 8 July 2020

  • Allied Health Working From Home Survey

    As Allied Health moves to the New Business As Usual we are interested in finding out about your perspectives and opinions regarding flexible working arrangements such as working from home . This survey is designed to find out information from both Allied Health staff who have commenced... More

    Closes 31 August 2020

  • Health Consumers QLD Consumer Partnering Training at MSH survey

    Thank you for attending last weeks’ Health Consumers QLD(HCQ) Consumer Partnering Training at MSH. We hope you enjoyed the opportunity to be surrounded by fellow peers who are leading consumer partnering across Metro South Health and found some of the HCQ resources and training... More

    Closes 15 September 2020

Forthcoming Consultations

  • Bowel Cancer: Know Your Risk

    This survey aims to help Metro South Health staff assess their risk of bowel cancer and identify actions they can take to improve their bowel health and find bowel cancer early. Look out for answers and additional information as you progress through the survey. The survey... More

    Opens 4 June 2020

Closed Consultations

  • Speech Pathology Quality Meeting Survey

    We are currenting wanting the evaluate the Speech Pathology Quality meeting specifically the frequency, agenda, content and meeting effectiveness The following survey has been developed to gather your anonymous perspectives and thoughts aobut the current features of these... More

    Closed 20 May 2020

  • Clinician Engagement Strategy 2021-2024 Survey

    At Metro South Health, we care about our people and place them at the centre of all we do. Together, we are improving the health and wellbeing for all in our community. We want to hear your thoughts about clinician engagement within Metro South Health. We strongly encourage you to share your... More

    Closed 10 April 2020

  • Inala OPD MSK Paper to electronic notes take 2

    This survey is to gauge the efficiency of current referal and documentation processes prior to the introduction of an electronic process. Thank you for taking the time to answer these questions More

    Closed 5 April 2020

  • Inala OPD MSK Paper to electronic notes - Post Survey

    This survey is to gauge the efficiency of the new electronic referral and documentation management process currently on trial. Thank you for taking the time to answer these questions More

    Closed 5 April 2020

  • People Charter

    At Metro South Health, we are committed to improving healthcare together, through partnerships with our people, consumers and community to deliver person centred, connected and sustainable care, now and into the future. As part of this commitment we are developing a People Charter. The... More

    Closed 23 March 2020

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

Metro South Health Strategy and Planning recently asked for your feedback on Clinician Engagement. Opportunities to share your thoughts, insights and experience were sought via an online survey, workshops and interviews.

You Said

We could be doing better and there is room for improvement. You said:

About the ‘strategy’ document

  • We need to use language that can be understood by everyone.
  • You prefer a short 1-2-page summary as a reference rather than a large formal document.
  • You want us to provide supporting materials to help you action the strategy.
  • We need to increase awareness of engagement initiatives and supporting resources.

Your ‘engagement’ expectations

  • Engagement pathways need to be simple, easy, more frequent and more inclusive (including frontline staff). Current pathways are difficult to navigate, you do not know who to speak to and how to access decision makers.
  • You do not want engagement limited to top-down, on a need to know basis with the same set of people (i.e. targeted at the Executive / management level).
  • You want to see the Metro South Health Senior Leadership Team at your facility / department and have opportunities to talk to them. 
  • You want transparency in decision making and you want to understand how decisions are made, with clear accountability in our people and our system.
  • You want proactive and relevant messages, that utilise our existing range of communication channels to better reach you (i.e. staff forums, events etc), rather than relying on all-staff broadcast emails.
  • You want feedback on decisions made and what’s to come next.

 

Support we can offer to reduce engagement challenges  

 

  • We need to better support you to find the time to be involved in relevant engagement initiatives. 
  • We need to bridge the gap, where facilities feel siloed and disconnected with each other.
  • We need to ensure community health service clinicians are part of engagement activities. 
  • We need to develop relationships and visit you so there are opportunities for discussion on matters that are best discussed in person.
  • You note middle management is the critical point for information sharing for both above and below levels, having outcomes dependent on their understanding and transfer of information. We need to provide more support and guidance to our middle managers.
     

About future engagement process improvements recommendations

  • You recommend this strategy be for all staff, rather than exclusively for clinicians.
  • You want opportunities to bring you together to develop understanding of the different people and roles throughout our health service (hospitals and community services).
  • You recommend we be more proactive in the timing/sequencing of initiatives to ensure all relevant staff can participate, one example is for our junior medical staff be consulted (in line with the rest of the organisation) prior to the end of their rolling contracts.
  • You recommend a cultural shift for how clinicians should see themselves as part of the wider health service, outside of their specific department/facility – based on the consumer journey through health care and recognising the continual care ongoing in the community.
  • You want increased training / education for decision making at the organisational level (topics include management, continuous improvement and business literacy).
  • You suggest we develop personas to assist relating to and understanding of the diversity of our workforce throughout our health service (hospitals and community services).
  • You suggest we could do better by centralising certain functions, having facilities working together in partnership (topics include health and safety).

We Did

Your feedback will be incorporated into the new Clinician Engagement Strategy, a detailed Action Plan, as well as supporting resources and tools to more effectively encourage your engagement and participation in the future with Metro South Health, and each other, about health services planning.

What’s to come?

Metro South Health Strategy and Planning will develop a new draft Clinician Engagement Strategy, a detailed Action Plan and supporting resources based on your feedback and contemporary evidence-based literature.

You will continue to be involved in conversations about our progress over the coming period, prior to the launch of the new Clinician Engagement Strategy. The dates are currently under review in consideration of the resources and impact of COVID-19.

For more information – please contact Matthew McCabe, Principal Engagement Officer, Partnerships and Strategic Initiatives, Metro South Health Strategy and Planning  via email at: metro_south_engagement@health.qld.gov.au

We Asked

Metro South Health Strategy and Planning recently asked for your feedback about a draft of the Metro South Health People Charter.

The People Charter outlines our commitment to improve healthcare together – with our workforce, consumers, carers, the community and our partners. It also connects our new ‘Improving Healthcare Together’ strategies, that will be released by end of 2020.

You Said

You said you generally agreed the document was easy to understand, however you suggested the following changes to the draft People Charter. You said:

  • Use language that is understood by everyone and remove jargon.
  • Ensure the document is accessible for people that speak other languages, including translations being available.
  • Remove the complex Metro South Health integrated planning framework diagram.
  • Expressly state the purpose of the document.
  • Rename the document to remove the word “charter”.

We Did

Your feedback will be incorporated into a revised draft People Charter that will be prepared for Executive review and feedback.

What’s to come?

Metro South Health Strategy and Planning will develop a revised People Charter with supporting artwork and seek executive endorsement.   

The date for a proposed launch is currently under review in consideration of resources and impact of COVID-10.

For more information - Contact Matthew McCabe, Principal Engagement Officer, Partnerships and Strategic Initiatives, Metro South Health Strategy and Planning via email at: metro_south_engagement@health.qld.gov.au

We Asked

The Metro South Health Board recently asked you as a consumer, carer, staff member or partner for feedback on the draft Metro South Health Strategic Plan 2019-2023. The plan describes how we will tackle the challenges we expect to face over the next four years.

You Said

You told us that changes to the draft Metro South Health Strategic Plan 2019-2023 were needed. You said:

  • you support the four strategic objectives: Person-centred care, Connecting care, Quality care and Sustainable care, with some changes to the definitions
  • use language that is understood by everyone
  • you like the 2-page plan but suggested support materials will help action the plan
  • better describe the future vision
  • focus more on our amazing workforce and our organisational culture
  • better match success measures to the strategies
  • certain strategies need fine-tuning.

You also said that actioning the final plan is key to its success.

We Did

Your feedback informed the final Metro South Health Strategic Plan 2019-2023. The plan document and a video that explains the plan are now available.

The Metro South Organisational Service Planning Team is working with Metro South Health Executives to turn the plan strategies into actions.

What’s to come?

The Metro South Health Board will regularly check our progress against the plan. Consumers and carers, staff members and our partners will continue to be involved in conversations about our progress.

Need more information?

Contact Tamara Baker, Snr Director, Project and Change Management Office (Metro South Health) via email at: tamara.baker@health.qld.gov.au