Welcome to the Metro South Health Consultation Hub

Metro South Health values your ideas and opinions. The Consultation Hub is a place where everyone in our Metro South Health community (patients, consumers, community groups, staff) can get involved in decisions about our health business.  Uses include

  • To gather ideas to help solve a problem
  • To seek feedback on plans that are in draft form
  • To invite people to complete a survey to find out what they think about a topic
  • To ask people to review patient information brochures

Consultations can be open to the public or only available to a selected group of people. The Consultation Hub software collects and organises responses ready for easy analysis and timely reporting of results.

Choose how you’d like to get involved right now

  • Choose an open consultation that interests you and submit a response
  • Read the results of some of our closed consultations
  • Find events that you can come along to and meet others in the Metro South Community
  • Join our community and receive our regular newsletter

Recent consultations are displayed below. You can also search for consultations by keyword, postcode, interest...

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

Metro South Health is committed to delivering the best possible services within the catchment it serves and values your input.  The purpose of public enagement via the MSH Consultation Hub was to seek feedback on the DRAFT Metro South Health Maternity and Neonatal Health Service Plan to ensure that our health services meet the current and future needs of our population.

You Said

28 respondents provided feedback via the online consultation hub, while written feedback via email was received by a further 5 respondents. Overall, the responses to the health service plan were positive with over 60% agreeing that the strategies and actions match the needs of pregnant women in Metro South.

25% of online respondents disagreed with this statement. Negative responses centred on the need to raise the priority of facility upgrades, some issues not being discussed extensively enough in the plan, the need for resourcing to implement actions, the need for clarification of certain statements and additional data and a perception that the plan was not broad enough in addressing specific needs of certain population groups and certain facilities within Metro South.

We Did

Summary of the key themes emerging from the public consultation that have resulted in amendments to the health service plan:

  • Additional content was added on perinatal mental health prevalence, MSH Oral Health services and culturally diverse residents of MSH
  • Clarification throughout the document of the use of terms such as: evidence-based, patient vs woman-centred, continuity of care/carer, migrant/refugee vs CALD
  • Additional statistics on vaginal vs caesarean deliveries and health outcomes
  • Inclusion of broader range of service partners, e.g. now includes Children’s Health Queensland
  • General editing, proofing and restructuring of content

We Asked

A wide variety of stakeholders - staff, consumers, external service providers - were asked for feedback on the draft Dementia Services Strategy for Metro South Health.

You Said

Overall, the feedback on the Strategy was very positive. However, there were two recurring themes for improvement:

  1. The current and proposed dementia services are overly focussed on nursing and medical officer-led and delivered service models, and not consistent with contemporary multidisciplinary team approaches.
  2. The Strategy should be expanded to include a more complete, person-centred approach to accessing dementia-related health services, including high level reference to services by external providers, pathways to related (but not dementia-specific) MSH services, and services for a range of support needs (low to high). This approach would increase visibility of service gaps and overlaps, clarify service pathways, and enable consumer choice in their care/support options.

We Did

We incorporated changes reflecting your feedback into the final Dementia Services Strategy, which was endorsed by the Metro South Health Executive Planning Committee in January 2016.

We Asked

In September 2015, Metro South Health held a consumer and community forum to  gather input for our Consumer and Community Engagement Strategy 2016-2019. At the forum we asked delegates:

  • When they had experienced good engagement
  • What good engagement looks like
  • What were the key success factors for effective engagement and how these ideas could be included in the strategy

You Said

Success factors for effective engagement

  • The importance of effective two way communication
  • Trust and respect
  • Non-judgemental
  • No assumptions / pre-conceptions
  • Genuine attitude and interest in the client
  • Shared purpose – working towards the same goals
  • Learning from each other
  • Acknowledging the expertise of consumers, carers etc
  • Value of different perspectives
  • Capacity building
  • Both Metro South Health and consumers
  • Respecting different cultures and traditions
  • Understanding regions demographics
  • Cultural competency
  • Building partnership
  • Motivation and commitment to engage
  • Acknowledging and embracing Diversity

We Did

Following the forum the Metro Soutrgh Health team prepared a draft strategy incorporating the consumer and community input. The draft strategy was distributed to the forum attendeees and the Metro South Health community of interest for validation.

Consumer and community feedback on the draft strategy were incorporated where appropriate. The Metro South Health Board approved the final strategy in December 2015.